Frequently Asked Questions

Our Registrar for Ordinary Shareholders is Equiniti. They look after our register and are responsible for ensuring that shareholder details are recorded accurately. You should contact Equiniti for anything related to your shareholding, for example:

• to inform of a change of name, address, or bank details;
• to submit a bank mandate;
• check how many shares you hold;
• merge your shareholding if you have more than one account;
• elect to participate in the dividend reinvestment plan (DRIP);
• to inform of a lost share certificate;
• in case of shareholder death.

Equiniti can be contacted by phone or post, and their contact details can be found below. Most of these changes can also be made online, by registering for a Shareview Portfolio account if you are an Ordinary Shareholder.

Registrar Contact Details:

Equiniti Limited:

Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Website: www.shareview.co.uk (from here you may email your query securely)

Tel: +44 (0) 371 384 2227

Lines open 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales)

The current share price can also be found on the home page of our website and further details here.

You can create an Equiniti Shareview Portfolio in order to manage your shareholding online. This will enable you to check the balance of your holding, update your records if you change your address or bank account details, and set up paper-free share communications. More details can be found on the Shareview website under the heading ‘Portfolio’.

Shares cannot be bought directly through Haleon but can be purchased through your bank or stockbroker. Equiniti, our Registrar, also offer a Share Dealing service which allows you to trade online or over the phone – it is a relatively fast and secure way to deal. Further information can be found on Equiniti’s Shareview website (www.shareview.co.uk)

You will need to complete a Stock Transfer Form and return it to Equiniti with your valid share certificate(s). You can get a copy of a Stock Transfer Form from Equiniti’s Shareview website under ‘Help – Shares’ or by contacting the Customer Experience Centre.

You will need to contact Equiniti, who will place a temporary restriction on the register. You will then need to formally register the shareholder’s death by providing a certified copy of the Grant of Probate or using Equiniti’s Small Estates Service to sell or transfer shares. More information regarding this process can be found on Equiniti’s website under ‘Help – Services – Manage an Estate’.

You will need to complete a Form A that can be sent to you by Equiniti – for security reasons, these forms cannot be downloaded. You can request a form by phone, in writing or online, and Equiniti will arrange for the form to be sent to you. More information is located on Equiniti’s Shareview website under ‘Help – Shares’.

This depends on the nature of the transfer. A guidance note concerning the application of stamp duty on the share transfer is set out on the reverse of the Form A. Please contact your accountant, financial adviser or lawyer if you have further questions in this regard.

This can be done online with an Equiniti Shareview Portfolio, over the phone, or by posting a completed Change of Mandate form (found on the Shareview website under ‘Help – Dividends’). You will need to quote your Shareholder Reference Number, an 11-digit number which can be found on your share certificate or on any previous correspondence we have sent you.

You can register with an Equiniti Shareview Portfolio to make these changes online, which can be done via the Shareview website. If you don’t have a Shareview Portfolio, you will need to contact Equiniti by phone or post using the details found above.

To update your name, an instruction should be sent in writing to Equiniti at the address above. All applications to change a registered name need to be accompanied by supporting documentation. The type of documents required depends on the circumstance or reason for change. Further information can be found on the Shareview website under ‘Help – Account Changes’.

You will need to contact Equiniti, who will place a restriction on the lost certificate to prevent fraudulent use. A new certificate can be issued – depending on the nature of the missing shares, this can either be done over the phone, or by completing and returning a Letter of Indemnity. There is a cost to Equiniti in issuing a replacement certificate, and so there may be a fee charged for this process. You will need to wait for a replacement certificate in order to transfer or sell your shares.

It is not possible to issue a copy of a share certificate. If you have lost your share certificate, please contact Equiniti who will follow the process for a lost certificate (shown above). Other shareholder documents can be obtained by contacting Equiniti.

Shareholding balance can be found by contacting Equiniti via the details given above. Alternatively, registering with an Equiniti Shareview Portfolio enables you to access the balance of your holdings online by logging onto your account – details on setting up a Portfolio can be found above.

This is likely to have occurred because Equiniti is holding two (or more) accounts for you on the share register. If you would like to merge shareholdings registered in your name into a single holding, please provide Equiniti with a written request, signed by all the registered holders or legally appointed representatives.

You may have a preference as to which holding you would like the shares to be merged. If so, please inform Equiniti by confirming the Shareholder Reference Number (SRN). This is an 11-digit number which can be found on your share certificate or on any previous correspondence we have sent you. There is no need to send Equiniti your share certificates, as these will remain valid.

If your certificated holding in Haleon is represented by several share certificates you may wish to have these replaced by one consolidated share certificate. You should send your certificates (preferably by courier or recorded delivery to minimise them getting lost in the post) with a letter of instruction to Equiniti.

Have you received unsolicited investment advice?

Shareholders are advised to be wary of any unsolicited advice or offers, whether over the telephone, through the post or by email. If you receive any such unsolicited communication please check the company or person contacting you is properly authorised by the Financial Conduct Authority (FCA) before getting involved.

You can report calls from unauthorised firms to the FCA by calling 0800 111 6768 or email consumer.queries@fca.org.uk.

For more information visit the FCA website www.fca.org.uk/consumers/scams or read the FCA Beware of share fraud leaflet.